This
brief article takes a quick look at ways of promoting to overseas’ visitors
without the expense (or glamour) of travelling to find them.
There are essentially two ways of doing
this:
a) get some-one else to do the work for you – preferably
without paying them too much
b) target visitors once they’re here
Get some one else to do the work for you
Yes, thought you’d like this option! The
first port of call is to see what markets your regional tourist
board (or marketing
consortia) is targeting and systematically examine every way
in
which they do this so you can take advantage of their efforts.
With so many products to promote, it’s
hard for the tourist boards to know everything they need to
know about you and to
promote your product every time.
By and large they focus most on products that
are great examples of their key promotional themes – so make it clear where
you fit in (don’t leave the thinking to them, they don’t
have time), and products promoted by really nice and grateful people
who appreciate their efforts or by really persistent people who
simply don’t give up. The latter approach works but leaves
a residue of resentment so perhaps try the nice guy approach first….
Familiarisation and press trips can work if you
really take the time to follow up but there’s little you can do if the buyers
and journalists aren’t up to scratch. Why not do a little
research and make it easier for your tourist board to bring you
the right people by actually suggesting who you’d like to
receive and how you’ll give the trip the “wow factor”?
This doesn’t have to be expensive – something quirky
can work equally well as pulling out all the stops.
And use the opportunity to get some local press
coverage at the same time by sending captioned photos of the
happy “delegation” to
your local papers.
Work through websites targeting overseas visitors
and don’t
just ask for a link to your site - suggest where it’s appropriate
to add one and offer to provide a reciprocal link.
VisitBritain’s new industry website www.visitbritain.com/ukindustry has plenty of details of how to target overseas visitors, including
many free and low cost opportunities. With the right product
and story, you can get your details featured in press releases
sent
to journalists around the world, be included in newsletters going
to international travel trade and frequent Britain visitors.
Make sure your details appear on the consumer
site www.visitbritain.com and within appropriate publications
and make entries work harder.
Think about every word in your 30 word product description and
don’t be satisfied with using a photo you took 10 years
ago.
Don’t just snap photos for publicity, set up the photo so
it tells its own story. If you’re promoting restful stays
in a nice hotel “dress” the room with the tools of
relaxation – open book, glass of wine, discarded clothes – so
potential guests can immediately imagine how it would feel to relax
right there.
Target visitors once they’re here
This method doesn’t work quite so well for accommodation
providers but other tourism businesses can target visitors once
they’re here via tourist information centres, piggyback promotions
and the plethora of free visitor magazines that Mark describes
opposite.
Once you attract visitors from overseas, it’s
important to make sure they either come back again or recommend
you to
their friends.
Take a look at the market profiles for each nationality on the
VisitBritain industry website to make sure you understand the motivations,
likes and dislikes of your visitors and can cater for them accordingly.
Adapting your product in small ways can reap large returns.
A very simple way to encourage visitors to recommend
you to their friends is to hand them free postcards (you can
get 1000
full colour
postcards printed for less than £95) ready stamped to reach
their home country. If you make sure there’s a short message
about your product on the postcard and it’s an attractive
picture, you’ll be offering a helpful service and using your
visitors enthusiasm to promote your product on your behalf.